FAQ

FAQ 2018-11-15T18:03:43+00:00

General

While there is currently no provincial code governing the surveillance and security installation industry in Ontario, Panopticon is certified by the Canadian Security Association (CANASA) which is an organization that has developed industry standards and certified over 1300 member companies, which include the vast majority of Ontario’s security installation industry leaders. There is however the fire code, low voltage regulations and other safety standards that govern the installation of wiring and all members of CANASA have been certified in the compliance of these standards. As a certifier of these standards CANASA also oversees, through inspection, that its members adhere to them. Non-compliance with any of these safety standards result in a company’s immediate expulsion from this organization and annulment of its certification.

No, Panopticon Solutions does not currently provide monitoring services. After the client has purchased surveillance solution, he or she will be monitoring his or her own premises.
You are not expected to monitor your surveillance cameras and sensors all day long. This is not only impractical but also impossible. Instead Panopticon Solutions provides features that will allow the system to provide you with alerts once motion has been detected through one of the security cameras or sensors. You can then use your digital video recorder to inspect the activity that was recorded at the time of the alert and take appropriate measure depending on what you observe.
With our remote view or mobile view features, you can remotely access your DVR and inspect its surveillance footage from anywhere in the world as long as you have internet access?
Yes, all of our products include the cost of installation in their pricing. From Panopticon Solutions you will not receive any hidden fees. Whatever you are quoted is the exact price you will pay; including of course, applicable taxes.
No. All our solutions are full service packages and require professional installation.
Vandal proof cameras are not indestructible but depending on their rating can withstand a great deal of force or exposure to external hazards. The IP or Ingress Protection rating or standard is a two numeral rating, where the first indicates the protection of an individual or operator against live or moving parts and the protection of the security camera itself from the ingress of solid or foreign material. The second numeral indicates the surveillance cameras protection against exposure or immersion in water. Similar to the IP system is the NEMA rating which classifies the protection of electronics against comparable hazards but also specifies an electronic product’s resistance to corrosion and exposure to environments containing explosive agents. Although analogous to the Ingress Protection system, NEMA is not identical to its counterpart and despite the fact that there are some equivalents in the rating systems, there is no direct conversion method.
All of our hardware comes with a guaranteed 2 year warranty.
Not at all. The average lifespan of all the hardware we sell is far greater than 2 years but varies with each product depending on its quality. The reason for the 2 year warranty is that, in the event that there is a defect with any particular product, it is likely to become evident within that timeframe, if not much sooner.
You are covered for any defects or malfunctions that could possible arise within the hardware but not for physical damage of any kind including but not limited to that cause by weather, vandals or any other potential external threats.
A low to mid quality model can last on average, approximately 5 years, whereas a higher quality security camera can last on average, 10 years. However, it is not uncommon for some of the best surveillance cameras the industry has to offer, to last longer than a decade.
While there are far too many individual models on the market for us to offer them all, we do sell surveillance cameras of just about any type or quality imaginable, with the exception of some of the lower quality models. To give a few examples, we sell and install weather and vandal proof security cameras, analog and HD security cameras, bullet and dome security cameras, night vision and infrared security cameras, IP security cameras, fish eye 360o view cameras, miniature security cameras used for hidden surveillance and a variety of others.
No. With Panopticon Solutions you will only pay a one-time charge which will include the purchase of the security system and its full installation. There will be no monthly charges or hidden fees.
Interestingly enough, some companies that offer monitoring services still charge a monthly fee even if you decide to self-monitor. They claim that it is because you are using their system to remote or mobile view your premises and get instant alerts or notifications but this can be done with the proper features and internet access without the involvement of a system from the surveillance or monitoring company. If a client chooses to individually monitor their own property, the only involvement that is required of the security installation company is to install the system. Beyond that point the customer simply relies on the hardware, software and internet connection which they have already paid for.

Both the site inspection and surveillance audit are completely cost free and there is no obligation on the part of the prospective customer to buy our surveillance and security solution after either of these inspections. In both cases a certified surveillance and security technology installation expert will arrive at the client’s premises and do an assessment of the property’s surveillance requirements, while at the same time taking into account the individual needs of the customer. The difference is simply that in a surveillance audit the client already has a security system in place and our expert technician will determine the effectiveness of that system and recommend possible upgrades to increase the efficiency of the security already in place, whereas in a site inspection the client has no surveillance technology installed on their premises and a determination must be made as to what type of surveillance solution will best fit the property and the customer’s needs. Panopticon Solutions profits from this endeavor only if the client decides to purchase the surveillance solution or upgrade. As in most sales initiatives there is an element of risk involved in that the customer can always turn down the offer but this is part of the business process and we are happy to help in any way that we can.

We do not only install surveillance cameras but also provide many other security relative services including: alarm, motion sensor and panic alarm installation; automation of specific household or property electrical systems such as locking mechanisms; and cabling or wiring for electronic and telecommunication systems of new properties.
DVR is an acronym for Digital Video Recorder and as its name suggests it is used to record and store the images and video captured by a surveillance camera. It is more than just a recording and storage device in that it converts the electronic signals sent from an analog or high definition camera into digital form so that they can be displayed as images and video on a monitor. The DVR also contains video management software that can be used to view the recorded video in a manner that is most convenient for the client, as many options are available. Lastly the Digital Video Recorder can have a number of features installed that can allow the proprietor to monitor their premises without hiring a monitoring company to do so for them. One such feature is motion detection, which sends the client an alert notification ever time the security camera detects movement of any sort. Another is remote monitoring which enables the customer to view live camera feeds of their property from any location in the world as long as they have internet access.
An NVR or Network Video Recorder is a device that connects directly to a network where it works in conjunction with IP surveillance cameras to record and store their captured video footage. It also has video management software for the user to be able to view recorded footage. It differs from a DVR in that it cannot be used with Analog CCTV or HD CCTV surveillance cameras and that it connects directly to the network and not to the cameras themselves. Unlike a DVR, an NVR has no video capture card which is the hardware required to convert a signal into digital form. When an NVR is used, the process of digital signal conversion happens inside the IP camera and is sent to the network that the NVR is connected to.
No. IP cameras can only be used in conjunction with an NVR, whereas Analog CCTV or HD CCTV cameras are used with a DVR. IP cameras are not designed to directly connect to the video recorder the way CCTV cameras connect to a DVR in order for their video signal to be transferred into digital form. Instead this process happens directly inside the IP camera and is transferred to the NVR via the network that they are both connected to.
As far as home surveillance is concerned we highly recommend the installation of surveillance cameras on the exterior of a property but the decision is ultimately up to the client. This is because security cameras function as an excellent deterrent to crime and need to be visible. Also installing cameras outside of a premises will allow the property owner more time to contact authorities in the attempt of a break-in. Installing security cameras in a retail or commercial property or office is a different matter. Here we recommend that surveillance cameras be installed in the interior of the premises as well, to safeguard against consumer and employ theft.

Network Cabling

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Surveillance Systems

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